Meari Privacy Policy

Effective Date: August 29, 2024

Terms of Notice

Your trust is very important to us. We are fully aware of the importance of user information security, and we will take security protection measures in accordance with legal and regulatory requirements to protect the security and controllability of your user information. In view of this, Meari (or "we" for short) has formulated this "Privacy Policy" (hereinafter or "this Policy" for short) and reminds you: Before using the various services of the Meari website, please be sure to carefully read and thoroughly understand this policy. Please use this product and service after fully understanding and agreeing to the relevant terms. Once you start using Meari services, you will be deemed to have accepted and recognized the content of this policy. You have no obligation to provide us with your personal information, but if you refuse to provide personal information necessary for specific services, we may not be able to provide you with the goods and services you need.

If you have any questions, opinions or suggestions about the content of this policy, you can contact Meari through the following contact methods:

Meari Customer Service Team: Call 400-875-5099; Send email to info@meari.com.cn;

Definitions

Meari Website:

Refers to Meari's official website (domain names: www.meari.com and zh.meari.com.cn).

Meari:

Unless otherwise agreed, refers to Hangzhou Meari Technology Co., Ltd. and/or affiliated companies. Hangzhou Meari Technology Co., Ltd. and/or its affiliated companies are the operators of www.meari.com, zh.meari.com.cn and other related domain names as well as Meari client applications.

Affiliated Companies:

"Affiliated companies" refers to companies that are directly or indirectly controlled by Meari; or directly or indirectly control Meari; or jointly control the same company with Meari or can exert significant influence on it; or companies that are directly or indirectly controlled by the same company as Meari, including but not limited to parent companies, subsidiaries; subsidiaries controlled by the same parent company as Meari, etc.

Personal Information:

Unless otherwise specifically provided by applicable laws in your region, refers to information recorded electronically or in other ways that can identify a specific individual through the information itself or in combination with other information.

User Information:

User information refers to user member information that you submit or that Meari collects when you register for a Meari website account, use Meari's products or services, and when Meari provides services to you, such as name, contact information, etc. For details, please refer to the information described in Article 3 of this Privacy Policy.

Business Information:

Different from user information, it refers to information that Meari users upload, download, distribute, etc. through Meari's technical service processing when using Meari's services.

Scope

Hangzhou Meari Technology Co., Ltd. and its affiliated companies and subsidiaries (collectively referred to as "we" or "Meari" below) believe that your personal privacy is very important and highly value your privacy rights. This policy explains how we collect, receive, use, store, share, transfer and process your information, and the rights to decide how we process information collected or held about you in the following circumstances: You access or use our websites and network resources, including www.meari.com and zh.meari.com.cn and our career portal websites (collectively "websites") and any services we provide related to one or more of the above businesses are collectively referred to as "services".

If you are located in the European Economic Area or the United Kingdom, the following Meari affiliated companies may process your information to provide you with our products, services or support. This service may contain links to other websites or online services operated and maintained by third parties that are not controlled or maintained by us. This policy does not apply to how third parties collect, use, disclose or retain information. We recommend that you review the privacy policies of these third-party websites or services.

This policy also covers the processing of information. Among them, such information is information we collect on behalf of customers and at the request of customers through OEM brand mobile applications and Meari APIs. The processing of such information is limited to providing services agreed between customers and us. Meari has no direct relationship with the owners of the personal data it processes. If you are a user of our customers and you do not want customers using our services to contact you, please contact that customer directly and inform them of your demands.

What Personal Information We Collect

1. Information You Voluntarily Provide to Us

  • Account and Associated Information: When you register an account on our website or service, we may collect your account name and contact information, such as your name, email address and/or phone number, mailing address, WeChat ID, username and login credentials;
  • Transaction and Purchase/Payment Information: When you purchase Meari products and services, whether online or offline, we will store your order information (including shipping/recipient, contact address) invoice information, as well as bank account number, bank account holder name and other related information to achieve our business cooperation;
  • Session Information: When you consult with our business personnel or customer service team about products or services through online chat tools, we will collect your session records and related information: session number, session time and session person's company name, as well as personal information you voluntarily provide in the dialog box, to analyze the issues you are concerned about in the consultation, so that we can better enhance and improve products or services, determine usage trends, or help you answer related questions. However, please note that we will not collect any sensitive information related to your personal identity;
  • Name and Position Information in Business Activities: When you visit our website, fill out our online forms or communicate with our support team about business matters, we may collect your name and position-related information, such as your name, email address and work/company information, so that we can provide you with the products or services you need subsequently;
  • Job Application Information: When you apply for positions we have open, we may collect information related to your education and professional experience, such as schools attended, courses studied, degrees obtained, grades, work experience, professional certificates/certifications obtained.

2. Information We Automatically Collect

When you use our website and services, we may collect certain information about your use of the website and services, including personal information:

  • Device Access Information: When you interact with our website and services through hardware, we will automatically collect device information, such as the device's unique device identifier, serial number, IP address, wireless connection information, operating system type and version, browser type and version, push notification identifier, and mobile network information.
  • Usage Information: During your interaction with our website and services, we will automatically collect usage related to accessing, clicking, downloading, sending/receiving messages and other uses of our website and services.

The purpose of our collecting and using such information is to improve the products or services we provide to you, and to provide different levels of information due to the different categories or functionality of products or services.

  • Log Information: When you use Meari's website or services, system, exception logs or operation logs identified as risky may be uploaded, including your IP address, language used, operating system version, access time, etc.

Please note that device information and service log information alone are information that cannot identify specific natural persons. If we combine such non-personal information with other information to identify specific natural persons, or combine it with personal information for use, then during the combined use period, such non-personal information will be treated as personal information. Except with your authorization or as otherwise provided by laws and regulations, we will de-identify such information.

3. Information from Third Parties

In some legally permitted circumstances, we may obtain your personal information from third parties. For example:

  • You authorize third parties to transmit information to us;
  • We may obtain certain information from third-party partners, such as public information, including company names, company contacts, company email addresses, etc.;

Cookies and Similar Tracking Technologies

When you visit the website and services, we and service providers acting on our behalf may send one or more small data files "cookies" to your device to uniquely identify your browser and help us speed up your login and facilitate website navigation. Cookies help us measure the following data: for example, the total number of visitors to the website, the number of visitors to each web page, how our users use and interact with the service, and the domain names of visitors' Internet service providers. You can reset your web browser to refuse all cookies, or specify when to send a cookie. If you don't want cookies installed on your device, most browsers allow you to refuse to accept cookies through simple settings. Please note that if your device disables cookies, some features of the website and services will not function properly.

To measure campaign performance and show you more relevant promotional content, we may collect and use related information through cookies and similar technologies to deliver targeted or personalized advertising on the website. Such processing may be carried out by us together with our advertising partners acting on our behalf. You can manage cookies through your browser or device settings; disabling certain cookies may affect advertising-related features.

We may also use web beacons to track service users' usage patterns. In addition, we may use HTML-formatted emails sent to users to track which emails recipients have opened. This information is used to ensure more accurate reporting and provide you with better service.

We respect "do not track" signals or similar technologies detected and identified by the system. When such "Do Not Track (DNT)" browser mechanisms are in place on your device, we will not track information, plant cookies, or use advertising.

Contact Us

If you have any questions about our practices or this policy, please contact us in the following ways:

Hangzhou Meari Technology Co., Ltd.

Address: Building 4, Huiding Smart Innovation Center, No. 825 Ruquan Road, Changhe Street, Binjiang District, Hangzhou, Zhejiang Province

Meari Privacy Office Email: info@meari.com.cn